Last updated: August 10, 2026
We want you to be happy with your Velzra order. This policy explains how returns, exchanges and refunds work.
You may request a return within 14 days of receiving your order. After 14 days, we're unable to offer a refund or exchange.
Email business@velzra.shop with your order number and the reason for the return. We'll confirm the return address and next steps by email.
Once we receive and inspect your returned item, we'll notify you by email. Approved refunds are issued to your original payment method within 7–10 business days. Original shipping charges are non-refundable unless the return is due to our error.
If you'd like a different size, color or product, the simplest way is to return the original item for a refund and place a new order. Contact us and we'll help coordinate this.
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with photos of the item. We'll arrange a replacement or full refund, including shipping, at no cost to you.
Unless the item is damaged, defective, or incorrect, the customer is responsible for return shipping costs.
For hygiene reasons, earbuds and other worn accessories can only be returned if unopened and in their original sealed packaging.
Questions about a return or refund can be sent to business@velzra.shop.